How do I become a patient?

Call our office at 860-404-2961 and indicate you are a new patient to the practice looking to schedule an initial appointment. During this call we will ask for contact information, availability for appointments and a brief description of why you are seeking our services.

The first appointment is scheduled for 90 minutes.  During this time a thorough history is taken and an initial evaluation and treatment are performed. A follow-up appointment for 60 minutes is scheduled within approximately 7-10 days of your initial evaluation. Further appointments are determined at that time.

In order to ensure continuity of treatment, we make sure any new patients scheduled will be able to schedule follow-up appointments in a manner that supports their progress. As a result, you may experience a waiting period before your initial evaluation.

Do you take my insurance?

In order to provide you with the time and individual attention we feel is necessary to properly evaluate and treat your condition, we have elected not to participate with any insurance company networks. In insurance terms, we are considered “Out of Network” Physical Therapy providers.

If you have an Out of Network provision on your policy you can submit our receipt to your insurance company for consideration for reimbursement. It is important for you to communicate with your insurance company so you understand any policies regarding pre-authorizations, treatment limitations, percentage of reimbursement and mechanisms for submission of claims prior to the first visit.

Do you take Medicare, HUSKY, or Workman’s Compensation?

We are not Medicare providers, therefore we cannot accept any patients enrolled in Medicare regardless of whether the patient chooses to self-pay. We are fee-for-service, and do not accept Workman’s Compensation, contingency arrangements (medical/legal cases), or any government-funded programs (HUSKY, Medicaid, TriCare).

What forms of payment do we accept?

Olde Canal PT, LLC is a “fee for service” practice, meaning payment is expected at the time of service. We accept MasterCard, Visa, personal checks and cash.

What do I need to bring with me to my first visit?

Please bring the following to your first visit:

• Your completed “New Patient” packet, which includes your patient history and acknowledgement of office policies and privacy practices.
• Any X-rays, MRI’s, or other tests you would like us to review.

What do I wear?

Please wear clothing that will allow for easy movement during your appointment, such as a loose-fitting t-shirt and sweatpants. Restrooms are available in our office complex if you need to change clothes before your appointment.

What can I expect on the first appointment?

The first appointment is scheduled for 90 minutes. Your therapist will complete a thorough review of your history and your reasons for coming to OCPT. A total-body evaluation is then performed to look for links to your current complaints. Based on those findings, a treatment plan is developed with your goals in mind, and your initial treatment is performed. You will also be instructed in a home exercise program to support any changes made during the first treatment, and advised of any lifestyle changes that may improve your condition.

Why is a home program important?

A home exercise program is developed based on the evaluation results and your response to treatment. A home program may consist of exercise, stretching or instruction in postural positioning which support changes made during treatment. Long and short-term improvements are significantly influenced by whether the program developed especially for your needs is followed.